Registration Policies

Evaluation Systems takes reasonable precautions to protect the integrity of your personal information provided in connection with the registration process, as well as any information generated internally that is specifically pertinent to you, and to keep this information secure.

Your private information will not be made available to anyone but you; Evaluation Systems and the Missouri Department of Elementary and Secondary Education (DESE) (including the employees, agents, contractors, or professional advisors of Evaluation Systems and the DESE); the institution(s) you indicate in your registration (if applicable); and any institution, entity, or person required or authorized by law to receive this information.

Duration of Payment Validity

After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire and you will receive no refund or credit of any kind.

Payment Processing

If you have any outstanding balance owed by you to Evaluation Systems after a test appointment for which you were registered, all of your scores for that test date may be permanently voided and therefore not reported to you, to the Missouri Department of Elementary and Secondary Education, or to any institutions (if applicable).

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed a $20 fee to cover the processing required to clear your account.
• You will not be allowed to register for future test appointments until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

Additionally, if a personal check submitted by you is returned by the bank:

• You will not be allowed to make any future payments by personal check.
• You must make your payment to clear your account by cashier's check or money order only, unless you are making a subsequent credit card payment for additional services, in which case your credit card will be billed for both the outstanding balance and the additional requested services.
• If you attempt to pay for any further services by credit card before clearing your account, your credit card will be billed for the amount of all services you have requested, as well as the outstanding balance owed. You agree to pay for all such services and outstanding balances in the event your credit card company does not.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

Changing your test date, test center, or testing time. If you wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account by following the instructions provided.

There is no fee for rescheduling a test appointment more than 24 hours before your scheduled testing time. You will not be allowed to reschedule an appointment less than 24 hours before your scheduled testing time.

Changing your test/subtest selection. If you wish to change the test/subtest for which you registered, you must first cancel your registration for the original test/subtest and submit a new registration for the new test/subtest.

Changing your method of testing. If your test is available via online proctoring and you wish to change from internet-based testing to online proctoring, or vice versa, you must first withdraw your registration and then submit a new registration for the new method of testing.

If after registering for a test you wish to withdraw your registration, you may do so according to the following procedure:

If you have not yet scheduled your test: Submit a withdrawal request through your account.

If you have already scheduled your test:

1. First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click "Reschedule," and follow the instructions provided.
2. After cancelling your test appointment, submit a withdrawal request through your account.

If you withdraw your registration before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.

If you are absent from the test, you will not receive a refund or credit of any kind.